Minnesota Valley Humane Society

Frequently Asked Questions About Shopping at the Minnesota Valley Humane Society Online Store

Is it secure?
Yes! The Minnesota Valley Humane Society uses a secure shopping service to encrypt all data. This ensures the highest level of security for our shoppers.

Does the Minnesota Valley Humane Society benefit from my purchase?
Yes! Proceeds from the MVHS online store helps support the programs and services of the Minnesota Valley Humane Society. MVHS is not supported by your taxes. We are an independent, private organization that depends on the generosity of our supporters to continue.

How long until I receive my order?
Volunteers and staff from the Minnesota Valley Humane Society processes orders within 3 business days. You should expect to receive your order within 7-10 working days.

What size Gentle Leader should I get for my dog?
Choose the appropriate size according to the weight of your dog. Complimentary fitting is always available at the Minnesota Valley Humane Society.
Petite.....Under 5 pounds (Tiny toys, Puppies)
Small....Up to 25 pounds (Beagles, Jack Russells, Shelties, etc)
Medium.....25 to 60 pounds (Dalmatians, Pointers, Spaniels, Sight Hounds, etc)
Large....60 to 130 pounds (Goldens, Labs, Rottweilers, Shepherds, Danes, etc)
Extra Large....Over 130 pounds (Giant Breeds, oversized or large-headed dogs)

How much is shipping and handling?
Your shipping and handling fees depend on your purchase subtotal.
$1.00 - $9.99.....$1.50 shipping and handling
$10.00 - $19.99....$3.50 shipping and handling
$20.00 - $39.99.....$5.50 shipping and handling
$40.00 - $59.99....$7.50 shipping and handling
$60.00 - $99.99.....$10.50 shipping and handling
$100.00 - $199.99....$15.50 shipping and handling

What if I am not happy with my purchase?
The Minnesota Valley Humane Society will accept returns within 30 days of purchase with a receipt. Items can be exchanged or store credit can be received. ID tags are only returnable if MVHS made an error in the engraving.

Contact Michelle@MVHSpets.org for more information.